We do our best to make sure everything works perfectly, but if you find that any of our products are faulty within 3 days from purchase, we will give you store credit of that amount or exchange the product with the similar product. Please read the conditions for return or exchange given below.
Product Refund & Return will only be applicable if the item/order delivered is not as per confirmed order as shown or it is damaged at the time of receiving or after expiry date limit. Video of Receiving/Opening of Delivery will be handful for the earliest claim.
If my refund gets validated, how and when will I get reimbursed?
If in case the product falls in any of above criteria customer shall send product at;
# 11, Mezzanine Floor, Bewal Plaza, Fazal-e-Haq Road, Blue Area, Islamabad
Refund process begins after we have received and completed Quality Check on your returned product. The quality check process may take 3 to 4 working days from the date we receive the returned item. We will notify you of the result as soon as the quality check is complete.
As a refund, you can either claim a store credit Refund Voucher of the amount you had paid for your returned item or you could ask for a complete cash refund. In case of a store credit voucher, you can use the store credit voucher for a new purchase on the website subtracting that amount from the new total. In case of a cash refund, the refund based on the amount will either be refunded via an online bank transfer into your bank account, or via a cheque mailed to your address.
In case of credit card payments, refund can either be claimed as a store credit Refund Voucher or a cash refund.
Reimbursed time frame post quality check:
Refund Voucher: 24-36 Hours (Working Days)
Bank Transfer/Cheque: 24 – 72 hours (Working Days)
What is a Refund/Store Voucher?
A Refund Voucher is a return mechanism of equal worth to the value paid for the item that you have returned.
You can use a Refund Voucher at checkout to discount the amount of the voucher from your next purchase. This Refund Voucher can be used on multiple purchases (if the purchase value is less than the amount of the refund voucher) until your refund voucher balance amount is Rs. 0. A refund voucher is valid for 180 days you need to use your voucher during this period, post which the voucher will expire and cannot be used.
How do I use my Refund Voucher?
If you have been issued a Refund Voucher, you will receive a discount voucher code via email or SMS.
Please enter this code in the discount code box and click “Apply Code” during checkout at payment step. A corresponding deduction will be applied to your total amount.
If my returned product is not validated for refund, how do I get informed?
If your return is invalid then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item. Please make sure you are available at the corresponded time to accept the item at your doorstep. Failure to delivery will result in us holding your item for a 30 day period which you can collect yourself from our office.
I have bought an item on promotion or with a Discount Code. What amount will you refund me?
For items purchased on sale, if a refund is allowed on the sale item, the amount refunded will be the exact amount paid for the item, and not its original value.
For example: If you purchased an item on sale for Rs. 500 and its original value was Rs. 1000, we will refund you Rs. 500 only.
If you purchased an item with a Refund voucher, we will refund you the sum of the amount you paid (including the amount of the refund voucher used).
You will have 3 days after an item is delivered to you to notify us that you want to return the item. This means if your item was delivered e.g. on the 5th of the month, you have till the 8th to initiate a return. If the item you wish to return meets the criteria mentioned below, your return can be initiated by calling our helpline at +92 33 22 243339 which is available from 9AM to 8PM (Monday to Saturday).
Returning an item is simple, just follow the steps mentioned below:
- Check if your product meets all requirements
- Call the HARSAY.PK helpline and request a return
- Fill out the return form
- Arrange product pick up or drop off
- Your returned item will be Quality Checked
- If validated and Quality Check passes, you will be refunded for the item
What are the conditions for returning an item and what is the procedure?
Your item can be returned if it does not belong to one of the following restricted categories. (These categories are restricted from returns owing to certain business, health or hygiene reasons).
- Perishable Items with limited expiry such as Flowers, Cakes etc.
- Anything with Opened Seal/Packaging including Electronic items
- Healthcare products
- Any item delivered in exact as ordered.
- Innerwear or Swimwear
- Perfumes and Fragrances
- Custom or Made to Order products
- Certain Sale products such as Non-Branded Clothing/ Shoes/ Cosmetics/ Electronic Items
- Imported Items
If you bought a General Merchandise or Electronic item (anything other than a Fashion or Beauty product), please refer to the requirements stated in the chart below.
How to Request a Return?
You can request to initiate a return by contacting our helpline at +92-33-22-243339 or firstname.lastname@example.org to confirm that your product is eligible for return. We will explain to you the return procedure, and either arrange for our courier partners to pick-up the product, or confirm the nearest service provider location where you can drop-off the product.
Please be prepared to give the following pieces of information
- Your order number.
- The reason for the return.
- The method of refund that you would like and the necessary information associated (bank account number, etc.)
- Courier Slip with Number and Company (Return courier expenses will not be refunded)
- For Islamabad Returns please confirm the Pick up point with Contact Details
Note: For pick-ups, we will make 3 attempts to pick-up the product. Please make sure to be available for a scheduled pickup to make things easier for you.
Can I request a replacement rather than a refund?
If you prefer to replace your product, just let our Customer Service executive know your choice and we will call you as soon as your initial product has been received, and we have looked into availability of the replacement product. If you choose a refund voucher, you can use it to buy a similar product or a different product on HARSAY.PK yourself using the amount originally paid for the returned item.
If my returned product is not validated for return, how am I informed?
If your return does not meet the Quality Check criteria, then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.
Note: We will make 3 attempts to return the product to you. Please make sure to be available for a scheduled delivery.